When it's time to move on...
To ensure the end of our cooperation goes smoothly and without complications, we have prepared important information regarding the final handover of the apartment.
🛠️ Inspect the apartment and report any repairs
Before the handover, please return the apartment to the condition in which you received it. Any changes made without prior approval must be reverted, and the apartment thoroughly cleaned.
Check the condition of all equipment in the apartment:
- Light switches, sockets, lights, and appliances are fully functional and undamaged
- Doors and windows close properly and have working locks and handles
- Water taps are not leaking and are firmly attached; shut-off valves are not dripping
- Blind slats are undamaged, smoothly pull up/down, and all cords are intact
- Thermostatic heads on radiators are functional (keep them open during summer to prevent jamming)
- Walls and floors are in good condition
- Carpets and upholstery (including entrance doors) are clean and undamaged
- Furniture hinges and lift mechanisms are working
- Kitchen countertop is not scratched or otherwise damaged
- Toilet seat is tightened, and the flush mechanism works
- Toilet does not leak
- Floor is unscratched and uncracked
Need to fix something?
We’re happy to recommend a professional to help with any repairs. Please send your request via the client zone.
REPORT A REPAIRYou can also contact us via phone or email.
🎨 Arrange apartment repainting
If the walls are not clean but are without damage, you have two options:
- Repaint and repair yourself. Be careful – it’s not sufficient to just touch up problematic areas; the walls must be painted fully and evenly, from edge to edge
- Hire a professional painter of your choice
Leave it
to the pros
to the pros
If you have any questions, please
do not hesitate to contact our customer care.
do not hesitate to contact our customer care.
🔑 Allow apartment viewings
During your last weeks at the property, we may request access to the apartment for viewings with new potential tenants. Thank you for your cooperation.
💡
Tip: Check the Client zone for photos from a typical handover. They will help you understand the condition in which the apartment should be returned.
🧹 Thoroughly clean the apartment
During the handover, we carefully inspect and document the condition of all appliances and equipment. Most commonly, we encounter dirty walls, mold, unwashed windows, or damaged blinds.
Cleaning checklist:
- Dust all surfaces (don’t forget the hard-to-reach areas, radiators, and fans)
- Vacuum the floors, clean carpets, rugs, and upholstery
- Wipe all the cabinets, drawers, and shelves inside and out
- Wash and polish the windows from both sides including frames, and wash curtains
- Mop all the floors
- Clean all the doors, including entrance door (on the outside too)
- Wipe all the switches, sockets, lights, and replace any burnt-out bulbs
- Clean and disinfect the kitchen – the stovetop, surrounding surfaces, counters, tiles, and cupboards (even the tops!)
- Clean and disinfect all appliances inside and out – pay extra attention to the fridge, oven, and dishwasher
- Clean the washing machine, including the detergent drawer and filter
- Wash and disinfect the bathroom and toilet
- Take out all the trash and remove items that were not part of the rented furnishings
💡
Tip: Check the Client zone for photographs from a typical handover. They will help you understand the condition in which the apartment should be returned.
We’ll schedule the apartment handover
We will take over the apartment from you no later than on the last working day before your sublease agreement ends, between 9 AM and 4 PM. Our property care specialist will contact you at least 10 days prior to the end of your contract to agree on a specific time.
💡
TIP! Please allow enough time for the handover – it takes about 1–2 hours, and your presence is compulsory.
We’ll take over the apartment
What will happen?
- A property care specialist will inspect the apartment and record its condition in the handover protocol, for comparison with the original state
- They’ll read the utility meters – used later to calculate your consumption
- They’ll collect all keys from you (including mailbox keys) and sign the handover protocol
- Finally, they’ll take photos of the apartment for documentation purposes
The apartment handover is complete. What happens next?
Repairs and cleaning
If the apartment is in the same condition as when you moved in, we won’t deduct any funds from your deposit. If not, we’ll arrange repairs and/or cleaning, and deduct the associated cost from your deposit.
Utilities and service billing
If any part of your sublease hasn’t yet been billed, we’ll perform a final reconciliation of utilities and services.
Internal account audit
Our accounting department will check all payments made during your tenancy (rent, utility deposits, repairs, etc.) and calculate the final settlement.
We’ll send the final settlement by email once the process is complete.
When will I get my deposit back?
It will be returned after the final settlement is completed – meaning the sublease contract is terminated, repairs are resolved, utility billing is done, and internal account status is reviewed.
In the case of utility billing, we must wait to receive all necessary documents from the apartment owner. We temporarily hold the deposit in case the billing reveals outstanding payments. We aim to speed up the process, but in some cases it can take several months – especially if the contract ends early in the year and billing documents arrive much later.
What if I don’t want to wait?
We offer an estimated settlement based on calculated energy and service consumption. Using initial and final meter readings and historical rates, we can calculate the actual proportional amount and offer you a Settlement Agreement. If approved and signed, the settlement can happen immediately.